Sierra Pacific Mortgage Company, Inc. | Company NMLS #1788

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Online Privacy Policy

FACTS

Sierra Pacific Mortgage Company, Inc. operates the web site at www.mysouthwestmortgage.com also known as www.swmortgage.com (referred to as "Site" or “Website”). We at Sierra Pacific Mortgage Company, Inc. (referred to as "Sierra Pacific Mortgage," "We," "Us," or "Our") recognize the importance of protecting the privacy of information collected about the users and visitors of our Site (referred to as "User," "You" or "Your"). This Sierra Pacific Mortgage Company, Inc.’s Online Privacy Policy (referred to as “Online Privacy Policy,” or “Policy”) explains how we collect, share and use information from or about you when you visit or use our Site.  Our website is for a general audience and we do not knowingly collect personal information from children under the age of 13.

Terms

We reserve the right to modify this Policy at any time.  In the event of any update, the revised Online Privacy Policy will be posted with a “Last Modified” date. We will also post a notice on this Sites’ footer, and other places that we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, it is used.  To ensure that visitors are aware of our current privacy practices, we recommend that they check this site periodically. By using this website, you agree to the terms and conditions of this Online Privacy Policy.

Personal information we collect online

How personal information is shared

E-mail Communications

Third-Party Vendors

Other

We may provide customers with promotional announcements relating to mortgage products or services.  Example, touch-points relative to your type of mortgage loan for refinance offers, or a birthday message. These announcements can be stopped at any time by selecting the opt-out feature at the bottom of the e-mail. We do not sell these e-mail lists to any of our business partners/affiliates for any reason.

Third party vendors we engage to provide services on our behalf, such as web hosting, website development, and support, may have access to personal information, but they have agreed, under contract, not to disclose any personal information or to use it for any purpose other than providing the requested services to us.

Sierra Pacific Mortgage Company, Inc. may also disclose account information in special cases when we believe in good faith that the law requires us to do so.

Cookies

“Cookies” are small amounts of data a website can send to a visitor’s web browser.  They are often stored on the device you are using to help track your areas of interest.  The use of cookies is an industry standard, and as such, you will find that most major websites utilize them.

 

Cookies we use do not contain or capture unencrypted personal information, such as social security numbers, account passwords or credit card information. Such information about your individual identity are only provided because you have chosen to provide it to us.

 

Cookies allow us to collect information such as browser type, time spent on the Site, and your relationship with us. We use the information to facilitate navigation, to display information more effectively, to personalize/customize your experience while visiting our Site, and to recognize your device to allow your use of our online products and services.  This information is most easily tracked with cookies.

 

We collect statistical information utilizing Google Analytics, which collects your non-personal information. Google Analytics is a web analytics service provided by Google, Inc. ("Google"). This non-personal information generated by the cookie about your use of our Site (including your IP address) will be transmitted to and stored by Google on servers located in the United States. Google will use this information for the purpose of evaluating your use of our Site, compiling reports on website activity and providing other services relating to website activity and internet usage. This non-personal information is aggregated among other users. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above. 

 

The information gathered through Google Analytics helps us to continually improve the design and functionality, to monitor responses to our advertisements and content, to understand how visitors use the website and to assist us with resolving questions regarding our Site. Many improvements and updates to our Site are based on such data as total number of visitors and pages viewed. 

 

Most cookies expire after a defined period of time, or you can delete your cookie file at any time. Most Web browsers are initially set up to accept cookies. You can reset Your Web browser to refuse cookies or to indicate when a cookie is being sent.

We do not currently take any action with respect to a browser’s “do-not track” signals. If a website visitor enters our website, or clicks on one of our advertisements on a third party website, a cookie may be planted on the visitor’s browser for future targeted ads. The cookie does not keep a history of which websites visited, but will recognize if the visitor visits a website in the Google Ad Network.  If the visitor does visit a website on the Google Ad Network then the user may be targeted for an advertisement. If a visitor to a website enters data into a web-form and submits the data, the information could be paired with the IP address of the computer the visitor is using.  Any such received signals would only be shared internally, if applicable.  IP addresses are only shared with Google, whom we use for our online ad campaigns.

 

Industry standards regarding how to handle “Do Not Track” requests from web browsers are still evolving and there is currently no set of industry standards for handling such requests. As such, we may not separately respond to or take any action with respect to a “do not track” configuration set in your internet browser. 

 

You may refuse the use of cookies by selecting the appropriate settings on your browser, if your web browser supports such functionality, or by downloading the Google Analytics Opt-out Browser (Browser Add-on https://tools.google.com/dlpage/gaoptout/). Google Analytics will honor your decision about whether to use cookies. However, please note that if you refuse the use of cookies, you may not be able to use the full functionality of our Site. 

 

If you have any questions regarding our internet tracking methods please contact us.

You may interact with us in a variety of ways.  We may permit browsing and not require the inputting of any personal information. We may also offer the ability to learn more about or apply for our loan products.  The voluntary information that we may collect about you through online interaction includes personal information you provide via a contact web-form which includes name, telephone, postal address, and email address.  If you decide to apply for a loan, other online fields will be required such as Social Security Number and birthdate.

 

We may also ask for a name and e-mail address if you wish to submit a question to us via e-mail message, utilize e-mail features, subscribe to a newsletter, e-mail alert, or other e-mail subscription service, if applicable.

We will use and share any information that we collect from or about you in accordance with the Sierra Pacific Mortgage Corporate Privacy Policy, which provides choices in the use and sharing of information.  This policy can be found at http://www.swmortgage.com/#!corporate-privacy-policy/c1ssf.  In addition, online information may also be distributed the following ways:

Sierra Pacific Mortgage Company, Inc. may share your name, phone number and/or e-mail address with outside third parties, with your expressed consent or knowledge.  Example, you are notified for a home appraisal appointment by an Appraisal Management Company (AMC), with regards to your home loan.

Other information we collect online

In addition to personal information described above, we may also collect and save certain information about your use of our Site, such as the type of operating system, information about your device’s operating system, the type of web browser you are using, the IP address of your device and additional information about your device. We or our third-party partners may also use cookies to collect and store other information about your visit to, or use of our Site. This information is aggregated with all other User’s information. We do not link User IP addresses to anything personally identifiable, which means that a User's session will be logged, but the User will remain anonymous to us. This aggregated data is for our internal business purposes only.

Scope of this Policy

This Online Privacy Policy applies to your use of this Site only. We do not own, operate or control the websites of third parties. Accordingly, this Statement does not apply to such parties' web sites or their respective collection, use, storage and disclosure of your personal information and security. We encourage you to read the posted privacy statement whenever interacting with any third party web site.

Comments & Questions?

Sierra Pacific Mortgage Company, Inc.

Attn: Customer Service

9555 S. Eastern Ave. Suite #280

Las Vegas, NV 89044

 

Or Fax to 1-855-689-6691

Information Relevant to the Process of Your Loan

Browser Do Not Track Requests

Social Media

You may also find additional information on our products and services through our social media sites such as Facebook, Twitter, LinkedIn, Yelp or Zillow. Please keep in mind that any information you share is visible to all participants on these social media sites and you should never post any sensitive personal information, such as account number, passwords, or your Social Security Number. Please carefully review the Terms of Use and Privacy Policy on these social media sites, as they may be different than our own policies. 

 

Additionally, our Site is equipped with plug-ins of the social network facebook.com, which are operated by Facebook Inc., ("Facebook"). If you access one of our web pages that are equipped with a plug-in such as Facebook's "Like" button, your internet browser will make a direct connection to the social media provider's servers and the plug-in will be displayed on the screen through communication to your browser. The plug-in will inform the social media provider's server which of our web pages you have visited. 

 

If you are a member of Facebook, Twitter, Linkedin or other similar social media outlet and are logged on to your user account while visiting our web page, the social media provider may relate this information to your user account. On making use of any of the plug-in functions (e.g. clicking the "Like" button, leaving a comment), this information will also be related to your social media user account. 

 

Further information on the collection and use of data by Facebook and on the rights and possibilities available to you for protecting your privacy in this context can be found in Facebook's data protection information: http://www.facebook.com/policy.php. Additional information regarding other social media provider accounts and privacy policies (if available) can be found on the social media provider's main website. 

 

To avoid allowing Facebook or other social media providers from being able to relate your visit to one of our web pages, it is recommended to log-off your user account prior to visiting our Site.

Security

We maintain physical, electronic and procedural safeguards designed to protect personal information. We also employ Secure Socket Layers (SSL) encryption technologies and user authentication procedures that are designed to keep your data secure. We limit access to personal information to authorized personnel and our contractors, if applicable, who need access to perform their job and are contractually required to keep your information secure.

 

Although the security of all information associated with our users is an important concern to us, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect and safeguard your personal information, you use our Site at your own risk.